Legal
Privacy-first

Privacy Policy

A plain-language overview of what Wazaj collects, what it does not collect, and how your workspace data is protected.

What we collect

  • Account identity (name/email)
  • Workspace configuration
  • Operational messaging data (as configured)

Where data lives

  • Your backend remains source of truth
  • Sensitive credentials stay server-side
  • Frontend keeps only UX-safe state

What we don’t do

  • Sell personal information
  • Put tokens in URLs
  • Expose provider secrets in the UI

Request data deletion

Need your data removed? Follow our step-by-step instructions.

Data deletionContact support

Security-first

Privacy Policy

This policy describes how Wazaj collects, uses, and protects information when you use the product.

Effective date: 3/19/2026

Sections

  1. Overview
  2. Information we collect
  3. How we use information
  4. Tokens and sensitive credentials
  5. Sharing and disclosure
  6. Data retention
  7. Security
  8. Your rights
  9. Changes
  10. Contact

1. Overview

Wazaj is a SaaS product for WhatsApp Business management that enables multi-user teams to collaborate on conversations, templates, and operational workflows.

2. Information we collect

  • Account information: name, email, and identifiers needed to authenticate you.
  • Workspace data: configuration, connected accounts metadata, and operational settings.
  • Messaging metadata: conversation and template data required to provide the service (subject to your backend configuration).
  • Usage data: basic diagnostics and performance signals to maintain reliability.

3. How we use information

  • Provide and operate the service, including authentication and workspace access.
  • Enable collaboration features for multi-user teams.
  • Improve product performance, reliability, and user experience.
  • Respond to support requests and troubleshoot issues.

4. Tokens and sensitive credentials

Wazaj is designed to keep sensitive provider and platform credentials server-side. The frontend is intentionally limited to what is required for user experience.

5. Sharing and disclosure

We do not sell personal information. We may share information with service providers that help us operate the product (e.g., infrastructure, monitoring), under appropriate safeguards.

6. Data retention

We retain data for as long as necessary to provide the service and meet legal, security, and operational requirements. Retention periods may vary by data type and workspace configuration.

7. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export certain data. Contact us to make a request.

9. Changes

We may update this policy from time to time. We will post updates on this page and adjust the effective date.

10. Contact

Questions about privacy? Contact your workspace administrator or your Wazaj support channel.

Also read our Terms of Service.